Support

On the home screen, tap a character to call them. Talk out loud as you would on the phone; the character listens and answers in their own voice. You can interrupt at any time: the character stops and listens. Use the speaker, the earpiece or AirPods. Allomi needs microphone access for calls.

Everyone you call is a fictional AI character, not a real person, and the call screen in Allomi always says so. Characters can make mistakes and don’t give professional advice.

Yes. Each character keeps their own notes about you: names, plans, what’s going on in your life, recaps of your calls and the transcripts of your last 5 calls with them. That’s how the next call picks up where the last one left off. Characters don’t share memories with each other. Your voice itself is never stored.

Calls end automatically when your minutes run out (the character says goodbye first), after about 45 seconds of silence, after 3 minutes on mute, if the connection to your phone is lost, or if the conversation breaks our content rules. This keeps a forgotten call from using up your minutes. If you see “All lines are busy right now”, try again in a minute; no minutes are used.

Check that Allomi has microphone access: open the iOS Settings app, go to Apps → Allomi and turn on Microphone. Also check that the call isn’t muted.

The language the app is in. To change it, go to Settings → Language → App language in Allomi; this opens the iOS settings for the app.

AI can be wrong or misremember things. After the call, answer “How was the call?” with the thumbs-down. If something was seriously wrong, write to us with the character’s name and the approximate time of the call. You can also erase that character’s memory.

• Free minutes: 10 minutes once, to try Allomi. They are given once per device.
• Subscription: Allomi Plus gives 200 minutes a month, Allomi Pro 500 minutes a month, billed monthly or yearly. Yearly plans also get their allowance every month. Unused plan minutes don’t roll over to the next month.
• Minute packs: 60 minutes as a one-time top-up, available with an active subscription, in Settings → Plan → More minutes. On Plus, you’ll see the switch to Pro first, with the pack as the second option. Pack minutes never expire, even after your subscription ends.

Minutes are counted per second while a call is connected, for calls you make and incoming calls you answer. They are used in this order: plan, free minutes, then packs.

Free minutes are added after a quick check with Apple that this iPhone hasn’t had them before. If the app says they are “still on their way”, wait a moment and try again. Free minutes are given only once per device, so reinstalling the app or creating a new account on the same iPhone won’t add more.

Go to Settings → About → Restore purchases, or tap Restore purchases on the purchase screen. Make sure you’re signed in to the App Store with the Apple Account you paid with. An active subscription then moves to the Allomi account you are using.

Pack minutes stay with the Allomi account they were bought in. To keep them, and your characters’ memories, on a new phone, sign in first (see below).

Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions → Allomi and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid the next renewal. You keep your plan until the end of the period you paid for.

Deleting the app or your Allomi account does not cancel a subscription.

Refunds are handled by Apple. Request one at reportaproblem.apple.com. We can’t issue refunds ourselves. If a refund is granted, the minutes from that purchase are removed.

Only if you allow it, separately for each character. A character may offer to call you during a conversation; nothing changes until you tap “Allow … to call me” on the screen after the call, or turn on Can call me on that character’s page in Settings. Calls ring like any phone call, also on the lock screen, and show the character’s name with “Allomi Audio”. They appear in the Recents list of the Phone app; tap one to call the character back.

• For everyone: Settings → Incoming calls → Calls from characters.
• For one character: Settings → Characters → the character → Can call me.
• How often: in Settings → Incoming calls → How often, choose “Only as agreed on a call”, “Sometimes (up to once a day)” or “More often (up to 3 a day)”.
• Quiet hours: in Settings → Incoming calls, set “Quiet hours from” and “Until”. A call that would fall into quiet hours moves to their end.

Check that incoming calls are on for everyone and for that character, that it isn’t during your quiet hours (the call moves to their end), and that you have minutes left; characters don’t call without minutes. Your phone also needs an internet connection, and Focus or Do Not Disturb can silence these calls like any other.

Yes, once you answer, just like a call you make. Missed and declined calls don’t use minutes.

No. Allomi creates an account for your phone automatically. To keep your characters’ memories and your purchases on a new phone or after reinstalling, go to Settings → Account → Sign in and continue with Apple, Google or your email. On the new phone, sign in the same way: tap “I already have an account” when you first open Allomi, or use Settings → Account → Sign in.

Go to Settings → Characters, open the character and tap Erase memory…. The character forgets everything about you: notes, recaps and conversation history. This can’t be undone. Other characters are not affected.

Go to Settings → Account and tap Delete account. If you haven’t signed in, the button says Erase data. Either one immediately deletes your account, every character’s memory, your call history and your remaining minutes, and can’t be undone. If you used Sign in with Apple, it is disconnected as well.

A subscription is billed by Apple and must be cancelled separately (see above). Deleting only the app does not delete your account.

No. Your voice is streamed only while you talk so it can be turned into text, and it is never stored. Characters remember you through text. The Privacy Policy explains exactly what is kept, for how long and who processes it.